No account
Fristo needs no account and no bank login.
Fristo Support
How can I help?
Got a question, a technical issue or feedback? Here’s the right way to reach me.
Contact me directly
Briefly describe what happened, which device you use and the installed iOS or iPadOS version. If possible, include the app version shown in Fristo.
Please don’t send photos of your letters, IBANs, passwords or other sensitive information.
Quick help
These steps fix most cases, and you don’t have to share anything personal.
A reminder didn’t appear
Check in iOS Settings that notifications are allowed for Fristo, and check the deadline saved for the letter. Reminders are local notifications on your device.
The text wasn’t recognized correctly
Scan the page again, or import a photo or PDF of the letter instead. Always check important deadlines, amounts and payment details against the original letter.
My banking app doesn’t read the GiroCode
Many, but not all, banking apps can scan GiroCodes. Alternatively, copy the payment details in Fristo with one tap and paste them into your banking app.
Ask Your Letter or AI replies are unavailable
These features are part of Fristo Pro and need a compatible device, Apple Intelligence turned on and an available language model. Without it, editable reply templates are available.
A deadline doesn’t show up in my calendar
Fristo only needs write access to your calendar. Check in iOS Settings that Fristo is allowed to add events.
Manage or cancel Fristo Pro
Subscriptions are handled by Apple. You can manage or cancel Fristo Pro in your Apple Account settings; cancel at least 24 hours before the end of the current period so it doesn’t renew.
Delete all data
Delete individual letters, or choose “Delete all letters” in Settings. Deleting the app removes its data from that device.
Good to know
On your device
Text recognition and AI run on the device. Your letters don’t end up on a server of mine.
No legal advice
Fristo helps you understand, but doesn’t replace legal, tax or financial advice.
Privacy and provider details
Learn about data processing in the Fristo privacy policy. Full provider information is available in the Legal Notice.
Support
A problem? An idea? Write to me.
Bug, question or feature wish: your message lands straight with me.
support@domrealm.com